1. Introduction

Welcome to Komplynt. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our Etsy listing compliance scanning service.

2. Information We Collect

Information You Provide:

• Contact Information: Your name and email address
• Listing Content: Etsy product titles and descriptions you submit for scanning
• Communication: Any messages you send us via email

Automatically Collected Information:

• Usage Data: How you interact with our website and service
• Technical Data: IP address, browser type, device information

3. How We Use Your Information

We use your personal data solely to:

• Analyze your Etsy listings for policy compliance violations
• Generate AI-powered rewrite suggestions for high-priority violations
• Send you compliance reports via email
• Respond to your questions and provide customer support
• Improve our service quality and user experience

4. Data Processing and Storage

Form Processing:

Your form submissions are processed through Tally, a secure form platform. Tally acts as our data processor and handles form data according to their privacy policy and security standards.

Data Retention:

• Listing Content: Processed temporarily and not permanently stored
• Email Reports: Sent to your email address and not retained on our servers
• Contact Information: May be retained for customer support purposes

5. Data Sharing and Third Parties

We work with the following trusted service providers:

• Tally: Form processing and data collection
• OpenAI: AI-powered content rewriting (anonymized data only)
• Email Service: Delivery of compliance reports
• Hosting Provider: Website hosting and infrastructure

All service providers are required to protect your data and use it only for the purposes we specify.

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data in a machine-readable format
• Objection: Object to processing of your personal data
• Withdrawal: Withdraw consent for data processing at any time

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis
• Secure hosting infrastructure with monitoring and backups

8. International Data Transfers

Your data may be processed in countries outside your residence, including the United States and European Union. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

9. Cookies and Tracking

Our website may use cookies and similar technologies to:

• Ensure the website functions properly
• Analyze website usage and performance
• Remember your preferences

You can control cookie settings through your browser preferences.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our service after changes constitutes acceptance of the new policy.

11. Legal Basis for Processing (GDPR)

For users in the European Union, our legal basis for processing your personal data is:

• Legitimate Interest: Providing compliance scanning services
• Consent: When you voluntarily submit information
• Contract Performance: Delivering the services you requested

12. Contact Information

13. Compliance

This privacy policy is designed to comply with:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Other applicable data protection laws

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